Insurance Blogs hosted by Canadian Underwriter
Insurance Blogs hosted by Canadian Underwriter
InsurTech (Insurance Technology) is a hot topic in the insurance community these days. But how significant is the digital trend and how urgently do we have to respond? The recent Insurance-Canada.ca Executive Forum (ICEF2016) provided insight. What do we do…
Recently, I read a post from CB Insights suggesting that Managing General Agents (MGAs) may become significant players in the digital insurance world. After cleaning my glasses to make sure I was reading correctly, I reflected a bit, and I…
There’s a lot going on, and when the present is so busy it’s hard to look long-term. That said, I believe there are three trends we will not be able to ignore in 2016: Digital, Analytics, and Mother Earth. I…
New technology options offer a rich environment of functionality combined with an engaging user experience. This combination can produce intended and unintended consequences. We believe the winners will be those that can plan for the unknown as well as the…
Back in June, I confessed that, as a technology professional, I had been ‘economical’ with the truth about the impact new technology would have on employees. Some analysts suggest we are finding a path to a better future, but others…
Bitcoin hit many business users’ radar screens in a quadrant labelled “Don’t even think about it.” It looked like a complex product, developed by geeks, that served the interests of international criminals. We were in this camp until we learned…
Since I started working with technology, I have relied on an aphorism when talking with nervous non-technology folks: “Technology doesn’t really destroy jobs; it creates new ones.” I likely missed the memo, but this may have become a lie sometime…
I went to an interesting meeting last month which made me think that there is a parallel universe alongside the one that I’ve been living in for the past three decades. I am not sure what to do with the…
At the 2015 Insurance-Canada.ca Technology Conference, Kimberly Harris-Ferrante, Vice President and Distinguished Analyst at Gartner said that at present, Canadian consumers are not being easily swayed toward the new digital insurance landscape.This past January, at the Davos Economic Forum, Google’s…
As an occasional writer, I appreciate good use of language. My collection of favourites includes three sentences used by various telephone customer service representatives. They contain a small lie. But as a wanna-be marketer, I find it really tickles my…
The old adage, “what gets measured, gets done,” was validated again during the agents’ sessions at the recent ACORD Implementation Forum. And, just as significantly, what got done is forming a platform for better things to come. Real-time is real…
Some marriages are made in heaven; others are made in Las Vegas. It’s early days yet, but I think the marriage of IBM’s Watson technology with USAA’s insurance and financial services is made in customer service wonderland. If implemented correctly…