Insurance Blogs hosted by Canadian Underwriter
Insurance Blogs hosted by Canadian Underwriter
Compared to what happens at a large employer, it can be very challenging for a small company to welcome a new employee on board successfully. Although integrating a new hire into the company’s culture can be difficult, the benefits of…
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Last week I received 6 letters from the same insurance company. It was for one single travel medical policy (one letter addressed to each member of my family). The letters were informing us, individually, to please contact our insurance broker…
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According to digital security company Gemalto, at least 276,000 data breaches occurred in Canadian companies in 2014. I have written previously on the rise of cyber crime and cyber-security best practices, but sometimes, even with sound security in place, data…
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Last week, I discussed some data details for the IBV customer retention study, “Capturing hearts, minds and market share“, looking at the countries with an English cultural background. To compare, today the same data for another group of countries with shared traits, type 2, i.e. Continue reading
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Today we will take another look at the most recent IBM Institute for Business Value (IBV) study on insurance customer retention, “Capturing hearts, minds and market share“. I’ll be focusing on some country level information, specifically the Anglo-Saxon countries in the study, i.e. the U.K., Continue reading
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The more I receive paper mail, especially financial documents and bills, the more it seems like an antiquated way of doing things. Nearly every statement I receive prominently advertises an option to sign up for electronic delivery and payment, and…
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On June 18, 2015, the Digital Privacy Act received Royal Assent and is now law in Canada. The Act amends PIPEDA in a number of ways, but there are three major changes that insurers need to know about: Organizations must…
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Since I started working with technology, I have relied on an aphorism when talking with nervous non-technology folks: “Technology doesn’t really destroy jobs; it creates new ones.” I likely missed the memo, but this may have become a lie sometime…
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The role of the Chief Risk Officers (CROs) today is more multifaceted than it used to be. The financial crisis has expanded the CRO role, making risk management in the insurance industry more of a team sport than ever before.…
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Most of you who know me or read this blog, know by now that I am not a big fan of Legacy Thinking in Property and Casualty Insurance. While it is wonderful that new technology allows so many things that…
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At the 2015 Insurance-Canada.ca Technology Conference, Kimberly Harris-Ferrante, Vice President and Distinguished Analyst at Gartner said that at present, Canadian consumers are not being easily swayed toward the new digital insurance landscape.This past January, at the Davos Economic Forum, Google’s…
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Prompted by an invitation from the organizers of the Multaqa insurance conference to join a business leaders’ roundtable earlier this week in Qatar, a couple of frantic hours reading up on the subject of our discussion, the digital transformation of the insurance industry, turned out to be time very well spent. Of little surprise was […]
Relationships are important in any business – whether with customers, suppliers, partners or other stakeholders. For Canadian P&C insurers, poor customer relationships are the very thing holding them back. EY recently issued its second survey of insurance customers. Results show…
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Love is seemingly in the air in 2015 with the engagement of Axis to Partner Re recently announced hot on the heels of the betrothal of Catlin to XL. Guessing who will be next up the aisle is the favourite game in the coffee shops and wine bars of the London Market. Few doubt that […]
