In mid-November, the Canadian Council of Insurance Regulators (CCIR) made an historic announcement – it would approve an electronic option for proof of automobile insurance (eSlips) across Canada in the first half of 2017. In other words, early next year…
Read more →A FSCO arbitrator has confirmed that the first insurer that receives a completed application for accident benefits is required to adjust and pay the claim, even if the insurer is taking an off-coverage position. Overview In Cankaya v. Intact /…
Read more →Since launching this blog in 2014, I’ve written a great deal about statistics and market research, particularly related to evolving insurance consumers, especially those of the millennial generation (those born between 1977 and 2004) and how our industry can leverage…
Read more →The changes to the Ontario Statutory Accident Benefits Schedule introduced on June 1st, 2016, were complicated enough. Now, to make matters worse, there are mixed messages coming from the industry as to when policyholders are affected by these changes. For…
Read more →As the marketplace becomes ever more digital, it becomes increasingly easy for consumers to engage in comparison-shopping. This is true for a wide range of products and services. It is certainly true when it comes to many types of insurance.…
Read more →Brokers are very busy people these days. This is due to all kinds of new insurance products designed to stay on top of consumers’ changing needs. Choice is good for the consumer. It’s good for brokers, too. The wide variety…
Read more →InsurTech (Insurance Technology) is a hot topic in the insurance community these days. But how significant is the digital trend and how urgently do we have to respond? The recent Insurance-Canada.ca Executive Forum (ICEF2016) provided insight. What do we do…
Read more →The so-called “age of the customer” we live in is driven by several factors, especially technologies such as smartphones and mobile apps that put more control and choice into customers’ hands than ever before. Forrester Research has dubbed this phenomenon…
Read more →This summer, the threat of a labour stoppage at Canada Post has caused many people and institutions to reconsider just how crucial mail delivery is to their business. In the insurance industry, we have already taken great strides to minimize…
Read more →A small city that wasn’t designed to burn was put up in the middle of the Boreal forest that was designed to burn. Are we simply going to put Fort McMurray back the way it was? Fortunately for insureds in…
Read more →After months of uber anticipation, FSCO has approved a new fleet auto policy, from Intact, for private passenger vehicles engaged in UberX activities. The announcement comes days after Intact launched a similar product in Alberta. Background UberX is a Web-based…
Read more →We often marvel at the speed of technological advancement, but every so often one development stands out. Consider that just eight years after Steve Jobs introduced the App Store, mobile apps may become much less prevalent than today. Their replacement:…
Read more →It is never a bad idea to consider an increase in limits. In light of the recent changes to the Ontario automobile insurance wording, an increase in limits may be particularly advisable when it comes to the medical, rehabilitation and…
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