New Year always gives me a feeling of good cheer and optimism. As president and CEO of the Institute, good cheer comes from celebrating the effort of thousands of insurance professionals across Canada who pursued an insurance education in 2016.…
Read more →It’s that time of year again when we start getting tactical about 2017. Business strategies have been formulated and approved, and now it’s time to focus on execution. As usual, the new year starts with the world’s largest technology conference,…
Read more →Without a crystal ball it’s hard to know whether any technological innovation will live up to the early hype. Such is the case with blockchain technology. While some insurance industry analysts see great promise in this emerging technology, others have…
Read more →This week I was speaking to my insurance agent who preparing my renewals. I was asking her about how the optional benefits have been impacted by the regulatory changes that became effective on June 1st. During the conversation it came out that she only…
Read more →In mid-November, the Canadian Council of Insurance Regulators (CCIR) made an historic announcement – it would approve an electronic option for proof of automobile insurance (eSlips) across Canada in the first half of 2017. In other words, early next year…
Read more →Since launching this blog in 2014, I’ve written a great deal about statistics and market research, particularly related to evolving insurance consumers, especially those of the millennial generation (those born between 1977 and 2004) and how our industry can leverage…
Read more →The changes to the Ontario Statutory Accident Benefits Schedule introduced on June 1st, 2016, were complicated enough. Now, to make matters worse, there are mixed messages coming from the industry as to when policyholders are affected by these changes. For…
Read more →FSCO’s latest quarterly rate approval numbers have been released and the news is not good for consumers. Half the savings as a result of statutory accident benefit cuts that became effective on June 1 are already gone. FSCO approved 25 private pa…
Read more →As the marketplace becomes ever more digital, it becomes increasingly easy for consumers to engage in comparison-shopping. This is true for a wide range of products and services. It is certainly true when it comes to many types of insurance.…
Read more →InsurTech (Insurance Technology) is a hot topic in the insurance community these days. But how significant is the digital trend and how urgently do we have to respond? The recent Insurance-Canada.ca Executive Forum (ICEF2016) provided insight. What do we do…
Read more →The so-called “age of the customer” we live in is driven by several factors, especially technologies such as smartphones and mobile apps that put more control and choice into customers’ hands than ever before. Forrester Research has dubbed this phenomenon…
Read more →When the CEO of the largest insurance company in the country warns of a risk that could take down the industry, it’s time to take notice. In an article published in the Globe and Mail’s Report on Business, Charles Brindamour,…
Read more →This summer, the threat of a labour stoppage at Canada Post has caused many people and institutions to reconsider just how crucial mail delivery is to their business. In the insurance industry, we have already taken great strides to minimize…
Read more →FSCO’s latest quarterly rate approval numbers have been released and suggest that consumers will see very few savings the statutory accident benefit cuts that became effective on June 1.FSCO approved 14 private passenger automobile insurance rate filin…
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