Last week a few people on Twitter pointed me toward Mark Breading’s INN PoV on the risks and rewards of wearables for insurers; I thought I’d add a few comments. [1] The rewards for insurers are most obvious in the B2E area, i.e in Continue reading
Read more →After giving a first peek last week, let’s take a look at the switching behavior and some factors that might cause or not cause it. For the past three surveys, we’ve been asking “How often did you switch your insurer in the past two years?” Continue reading
Read more →Prompted by an invitation from the organizers of the Multaqa insurance conference to join a business leaders’ roundtable earlier this week in Qatar, a couple of frantic hours reading up on the subject of our discussion, the digital transformation of the insurance industry, turned out to be time very well spent. Of little surprise was […]
Read more →Relationships are important in any business – whether with customers, suppliers, partners or other stakeholders. For Canadian P&C insurers, poor customer relationships are the very thing holding them back. EY recently issued its second survey of insurance customers. Results show…
Read more →This year’s Consumer Electronic Show (CES) – the definitive trade show of new and emerging consumer technologies held in Las Vegas each January – was, if nothing else, a confirmation of what we already suspected. Drones, driverless cars and the Internet of Things (IoT) continue to be areas of intense research and development. The buzz for 2015, however, is almost assuredly set to be a maturing field known as “wearables.”
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