customer value

insBlogs Professional Development

3 actions to help you retain your customers
June 8, 2015 by Christian Bieck
After two sneak peeks and a lot of data snippets on Twitter, the new IBV study for insurance has arrived! In “Capturing hearts, minds and market share – How connected insurers are improving customer retention”, my colleague Lee-Han Tjioe and I decribe the issues insurers Continue reading
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insBlogs Business Strategy

Are insurance customers less loyal? And why?
December 15, 2014 by Christian Bieck
One trend that we have seen of the past few IBV insurance studies that look into consumer behavior is that insurance customers seem to be becoming less loyal.
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