Relationships are important in any business – whether with customers, suppliers, partners or other stakeholders. For Canadian P&C insurers, poor customer relationships are the very thing holding them back. EY recently issued its second survey of insurance customers. Results show…
Read more →Historically, the insurance industry has assessed its competition by looking at those companies within the industry that directly compete and sell in the same market segments, offer similar products, use the same distribution channels, or have similar market size. But,…
Read more →My view always used to be that the most compelling use for mobile/apps for insurance is currently in the support of advisors, agents, brokers and other intermediaries, i.e. not for end customers at all.
Read more →Each year, EY publishes our Canadian property and casualty insurance outlook, where we take the pulse of the industry and note what challenges – and opportunities – are in store for the year ahead. It’s fair to say the industry…
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