Insurance Blogs hosted by Canadian Underwriter
Insurance Blogs hosted by Canadian Underwriter
For our Random Thoughts post today, I thought I’d summarize interesting reads my colleagues at IBV published over the last year (and some of mine, too ). Let’s start cross-industry: About a year ago, Carolyn Baird showed the “Myths, exaggerations and uncomfortable truths” about millennials Continue reading
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Last week, I discussed some data details for the IBV customer retention study, “Capturing hearts, minds and market share“, looking at the countries with an English cultural background. To compare, today the same data for another group of countries with shared traits, type 2, i.e. Continue reading
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Today we will take another look at the most recent IBM Institute for Business Value (IBV) study on insurance customer retention, “Capturing hearts, minds and market share“. I’ll be focusing on some country level information, specifically the Anglo-Saxon countries in the study, i.e. the U.K., Continue reading
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Last week, we launched the new IBM Institute for Business Value study on insurance retention – I blogged about it on this site.[1] One of the recurring themes in the study is the threat of new entrants – today, some random thoughts around this topic: Continue reading
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Last week, we launched the new IBM Institute for Business Value study on insurance retention – I blogged about it on this site.[1] One of the recurring themes in the study is the threat of new entrants – today, some random thoughts around this topic: Continue reading
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After two sneak peeks and a lot of data snippets on Twitter, the new IBV study for insurance has arrived! In “Capturing hearts, minds and market share – How connected insurers are improving customer retention”, my colleague Lee-Han Tjioe and I decribe the issues insurers Continue reading
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After giving a first peek last week, let’s take a look at the switching behavior and some factors that might cause or not cause it. For the past three surveys, we’ve been asking “How often did you switch your insurer in the past two years?” Continue reading
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The new insurance study – to be published in June – is coming along nicely. So it’s time for a sneak peek or three over the coming few weeks. Today I’ll start slow by talking about some background etc. We surveyed a bit more than Continue reading
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One trend that we have seen of the past few IBV insurance studies that look into consumer behavior is that insurance customers seem to be becoming less loyal.
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