My colleagues in the IBM Institute for Business Value have been hard at work over the past few months, analyzing the responses of more than 5,200 interviews with C-Suite executives in 21 industries and more than 70 countries globally on the threats and opportunities facing Continue reading
Read more →Last week, we launched the new IBM Institute for Business Value study on insurance retention – I blogged about it on this site.[1] One of the recurring themes in the study is the threat of new entrants – today, some random thoughts around this topic: Continue reading
Read more →Last week, we launched the new IBM Institute for Business Value study on insurance retention – I blogged about it on this site.[1] One of the recurring themes in the study is the threat of new entrants – today, some random thoughts around this topic: Continue reading
Read more →Time for a new study! In a preview a few weeks ago, I wrote about the difference in communication between leading insurers and non-leaders – how they understand that low-barrier customer communication is an essential factor for doing business. In the new study “Winning strategies Continue reading
Read more →In four weeks, we will be publishing our next IBM Institute for Business Value study. This time, we extensively interviewed 80 insurers, leaders and non-leaders, in four different market types (high and low growth, high and low maturity) to find out what leaders did differently, Continue reading
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