A few weeks ago, I mentioned an upcoming IBM Institute for Business Value study, and now it is available: “Innovating insurance: Lessons from the world’s leading innovators”. Insurance has traditionally been slow to innovate. Or if you prefer a more liberal interpretation of innovation – Continue reading
Read more →Relationships are important in any business – whether with customers, suppliers, partners or other stakeholders. For Canadian P&C insurers, poor customer relationships are the very thing holding them back. EY recently issued its second survey of insurance customers. Results show…
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