Since 2009, Bitcoin has been a reliable source of headlines and controversy – and it’s easy to see why. The digital currency (or cryptocurrency) is both entirely unregulated and incredibly powerful, making it possible for businesses and individuals around the…
Read more →A few days ago, an Ontario judge ruled that Uber is not operating as a taxi broker and that it has not breached any city bylaws. While this is a victory for Uber, this ruling does nothing to solve the…
Read more →Since I started working with technology, I have relied on an aphorism when talking with nervous non-technology folks: “Technology doesn’t really destroy jobs; it creates new ones.” I likely missed the memo, but this may have become a lie sometime…
Read more →Most of you who know me or read this blog, know by now that I am not a big fan of Legacy Thinking in Property and Casualty Insurance. While it is wonderful that new technology allows so many things that…
Read more →Our industry is in the curious position of selling a product that does not physically exist, and that is typically forgotten until either it’s needed or the bill arrives – or both. Maintaining effective, meaningful customer relationships can be difficult…
Read more →Last year I posted a blog – CSIO and the Power of Collaboration – to reflect on the challenges and accomplishments of 2013. As many of you may recall, eDocs was a major success of our industry, with all members…
Read more →Using the family car to drive for Uber carries the potential for serious consequences in terms of inadequate insurance protection. Until the legal issues surrounding Uber’s business model are resolved, it doesn’t appear likely the industry will come up with a solution.
Read more →A political science professor that I had described how difficult it was for communist countries to convert to capitalism. He proposed that the longer the country was under communist rule, the harder and longer it was to change to capitalism;…
Read more →The Consumer Electronics Show (CES) has been the preeminent show for seeing, hearing and feeling what is emerging and hot in consumer electronics at the beginning of each year. It is the place to go to see new electronic games,…
Read more →There was a time when the only C-suite title was Chief Executive Officer. Eventually new titles emerged such as Chief Operating Officer, Chief Financial Officer, Chief Marketing Officer, and Chief Information Officer. One of the latest C-suite titles to emerge…
Read more →The promise of a better way to enable the P&C Insurance industry to do business has been an expensive and ongoing voyage, a voyage that some think is a myth while others hope it is reality. SEMCI (single entry multiple…
Read more →Since 1997, CSIO (Centre for Study of Insurance Operations) has been transiting data from insurers to insurance brokers via CSIOnet. This daily download process is now part of daily life for brokers, receiving all-important policy data from insurers and transferring…
Read more →Imagine an insurance transaction with just three touch points between the customer and broker: Customer requests a policy change over the weekend using their mobile phone Broker calls to confirm the coverage details and, if necessary, sends an application for…
Read more →An important topic concerning the P&C insurance industry is legacy systems – the technologies put in place years or even decades ago to support business operations. These could include anything from desktop computers and old operating systems to entire servers…
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