Insurance Blogs hosted by Canadian Underwriter
Insurance Blogs hosted by Canadian Underwriter
Our industry is in the curious position of selling a product that does not physically exist, and that is typically forgotten until either it’s needed or the bill arrives – or both. Maintaining effective, meaningful customer relationships can be difficult…
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A short one today – still working on the new study (see the sneak peeks here and here): It seems that quite a few insurers are now thinking of using drones for their business, judging by FAA approvals: State Farm, AIG, USAA and Erie, just Continue reading
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Last year, I started to put up some random links and thoughts, which will continue unregularly. Today, it’s Watson edition: A Japanese company will start selling an empathetic robot called Pepper this summer. If that wasn’t cool enough, they are adding Watson technology to enable Continue reading
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Some marriages are made in heaven; others are made in Las Vegas. It’s early days yet, but I think the marriage of IBM’s Watson technology with USAA’s insurance and financial services is made in customer service wonderland. If implemented correctly…
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