Last year, I started to put up some random links and thoughts, which will continue unregularly. Today, it’s Watson edition: A Japanese company will start selling an empathetic robot called Pepper this summer. If that wasn’t cool enough, they are adding Watson technology to enable Continue reading
Read more →A political science professor that I had described how difficult it was for communist countries to convert to capitalism. He proposed that the longer the country was under communist rule, the harder and longer it was to change to capitalism;…
Read more →This year’s Consumer Electronic Show (CES) – the definitive trade show of new and emerging consumer technologies held in Las Vegas each January – was, if nothing else, a confirmation of what we already suspected. Drones, driverless cars and the Internet of Things (IoT) continue to be areas of intense research and development. The buzz for 2015, however, is almost assuredly set to be a maturing field known as “wearables.”
Read more →As an occasional writer, I appreciate good use of language. My collection of favourites includes three sentences used by various telephone customer service representatives. They contain a small lie. But as a wanna-be marketer, I find it really tickles my…
Read more →The Consumer Electronics Show (CES) has been the preeminent show for seeing, hearing and feeling what is emerging and hot in consumer electronics at the beginning of each year. It is the place to go to see new electronic games,…
Read more →How many times per day do you use a password? Between online banking, email, mobile devices, online shopping and social media, that number could easily be in the dozens. Despite the importance of passwords in an electronic world, however, most…
Read more →Over the years I have been involved in a few insurer studies regarding the cost of mistakes. The most obvious, to an underwriter, is the cost of re-issuing policy documents processed in error. No one publishes these statistics (too embarrassing),…
Read more →Consumer devices and products are more connected than ever before, from health and fitness monitors such as Fitbit to wearable technology such as the upcoming Apple Watch. The connected home is another technology trend, where sensors, smart appliances and even…
Read more →There was a time when the only C-suite title was Chief Executive Officer. Eventually new titles emerged such as Chief Operating Officer, Chief Financial Officer, Chief Marketing Officer, and Chief Information Officer. One of the latest C-suite titles to emerge…
Read more →Uber and similar ride-sharing services aren’t going anywhere. Consumers like these new services and that’s why there are using them.
Read more →The old adage, “what gets measured, gets done,” was validated again during the agents’ sessions at the recent ACORD Implementation Forum. And, just as significantly, what got done is forming a platform for better things to come. Real-time is real…
Read more →The promise of a better way to enable the P&C Insurance industry to do business has been an expensive and ongoing voyage, a voyage that some think is a myth while others hope it is reality. SEMCI (single entry multiple…
Read more →Actually, quite a lot. P&C brokers and insurers are well aware of the expectations that personal lines customers have for conveniences such as social media, mobile websites and paperless transactions – to name just a few. And to its credit,…
Read more →Checking my email today — amid the many “Happy Cyber Security Awareness Month” messages — was a notification from my bank. Like so many other shoppers, my credit card information was obtained “by unauthorized individuals” when I shopped at a…
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