Insurance Blogs hosted by Canadian Underwriter
Insurance Blogs hosted by Canadian Underwriter
With the reliance customers place on the internet – 47% research insurance online, a trend that is only growing – it is not surprising that brokers are paying closer attention to online marketing and how visible they are to online…
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Historically, the insurance industry has assessed its competition by looking at those companies within the industry that directly compete and sell in the same market segments, offer similar products, use the same distribution channels, or have similar market size. But,…
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Two weeks ago, I attended the 2014 NAMIC Annual Convention in sunny National Harbor, close by Washington D.C. Nice venue, interesting presentations and some good conversations. NAMIC had asked me to present some findings from the “Insurers, intermediaries and interactions” study, and to engage in Continue reading
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Since 1997, CSIO (Centre for Study of Insurance Operations) has been transiting data from insurers to insurance brokers via CSIOnet. This daily download process is now part of daily life for brokers, receiving all-important policy data from insurers and transferring…
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Sitting next to me on a flight last week, a fellow passenger enthusiastically explained his start-up – a new cyber-cloud, he says. A place for consumers to store their sensitive data, he says. So I had to ask, “What happens…
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Imagine an insurance transaction with just three touch points between the customer and broker: Customer requests a policy change over the weekend using their mobile phone Broker calls to confirm the coverage details and, if necessary, sends an application for…
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Recently, my colleagues and I participated in a client’s casualty workshop held in New York City. This particular client was interested in learning more about emerging risks. From 3-D printing and e-cigarettes to data breach claims and concussions – we…
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Cars changed the world and our cities in the 20th Century by freeing people of the limitations of their geography. People now have the freedom to live, work, shop and travel almost anywhere they want. The car industry has caused suburbs to grow, and made the development of road and highway systems necessary.
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The term “big data” carries much weight today, usually referring to the massive amounts and availability of data for analysis. Big data consists of the growing volume of information from sources such as claims history, industry statistics, telematics devices and,…
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Some marriages are made in heaven; others are made in Las Vegas. It’s early days yet, but I think the marriage of IBM’s Watson technology with USAA’s insurance and financial services is made in customer service wonderland. If implemented correctly…
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To put the disruptive, transformative, and innovative impact of the Internet of Things (IoT) into context, just consider these industry estimates indicating that by 2020, there will be 8 billion people on earth and 50 billion connected things with 5…
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An important topic concerning the P&C insurance industry is legacy systems – the technologies put in place years or even decades ago to support business operations. These could include anything from desktop computers and old operating systems to entire servers…
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Time for a new study! In a preview a few weeks ago, I wrote about the difference in communication between leading insurers and non-leaders – how they understand that low-barrier customer communication is an essential factor for doing business. In the new study “Winning strategies Continue reading
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Aerial drones – small, unmanned air vehicles (UAVs) – are highly visible at the moment, making an impact in areas as diverse as car advertisements, scientific research and agricultural support. The insurance industry can benefit from the technology as well,…
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